Privacy Policy

We collect information you provide, including your name, phone number, email address, property location, lighting preferences, installation timeline, and messages.

When you become a customer, we also keep information relating to your quote, installation, invoices, payments, warranty, and service requests.

Our website uses Google Analytics and Meta Pixel to collect information about website activity. This may include your IP address, browser and device information, pages visited, and interactions with our website.

We use personal information to:

• Respond to enquiries and prepare quotes.
• Call, text, or email you about your lighting project.
• Arrange appointments and installations.
• Manage customer records in our CRM.
• Process billing and provide warranty and customer support.
• Understand website use and measure advertising performance.
• Meet applicable legal and recordkeeping requirements.

Requesting a quote does not automatically subscribe you to unrelated promotional messages. Where required, we obtain consent before sending marketing communications.

We do not sell your personal information.

When you submit one of our Facebook or Instagram lead forms, Meta shares your submitted information with us. We store it in our CRM and use it to contact you about your lighting project and free quote.

Meta also processes information under its own privacy policy: Meta Privacy Policy.

Google Analytics helps us understand how visitors use our website and identify improvements.

Meta Pixel helps us measure actions taken after people view or click our advertisements and supports advertising targeting, including showing relevant advertisements to people who have visited our website.

These tools use cookies and similar technologies. Information about your website activity may be transmitted to Google and Meta and processed under their respective policies.

Google’s privacy policy: Google Privacy Policy.

Meta’s privacy policy: Meta Privacy Policy.

You can manage cookies through your browser settings, manage advertising preferences through Google and Meta, and use Google’s Analytics opt-out browser add-on: Google Analytics Opt-out Browser Add-on.

Blocking cookies may affect some website features and may not prevent every form of data collection.

Personal information may be accessed by our team and service providers where needed to manage enquiries, operate our website and CRM, communicate with customers, process payments, or fulfil installations and service requests.

Google and Meta receive website activity information through the tools described above.

We may also disclose information where required or permitted by law.

Our technology providers, including Google and Meta, may process or store information outside Canada, including in the United States. Information processed in another country may be subject to that country’s laws and lawful access by authorities.

For questions about our use of service providers outside Canada, contact our Privacy Contact using the details below.

We retain personal information for as long as reasonably necessary to manage enquiries, provide services, meet warranty obligations, and satisfy applicable legal and accounting requirements. Information that is no longer needed is deleted or anonymized.

We use reasonable safeguards to protect personal information against unauthorized access, use, or disclosure. No online system can guarantee complete security.

You may contact us to request access to or correction of your personal information, withdraw consent, request deletion, or raise a privacy concern.

Requests are subject to applicable law and any information we must retain for legal or contractual reasons. We may need to verify your identity before completing a request.

You can ask us to stop promotional communications at any time. Withdrawing consent needed to prepare a quote or provide a service may affect our ability to fulfil your request.

For privacy questions or requests, contact:

We may update this policy as our services and privacy practices change. The latest version will be published on this page with an updated date. We will provide additional notice or obtain consent when required.